I haven’t received my order yet
Once you have placed an order you will receive an order notification letting you know we have received your order.
When your order has been shipped a notification will be sent to you confirming your order is on its way.
When your UK order is with the carrier, the carrier will send you notifications to let you know when they will deliver this to you.
DPD – How to reschedule delivery date below:
- Select an alternative delivery date
- Opt for delivery to a nominated neighbour
- Have the parcel left in a specified safe place
- Collect the parcel from your local DPD Pickup Shop
- Upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday
My item is out of stock, what do I do now?
Out of stock items after purchase will be displayed on your dispatched delivery note that you will receive within your parcel. We will email you to let you know if any of your item(s) are out of stock.
We’ll try and get the refund to you before your parcel arrives, but if not please allow us 2-3 of days to process your refund. If you haven’t heard of from us by then please contact us.
Can I cancel my order?
We cannot cancel your order if this has been shipped but, you can return this free of charge once received to obtain your refund.
Can I exchange my items?
We don’t offer exchanges at this moment, but you can return your items and order again, your refund will be processed in line with our refund policy..
What Payment Methods Are Accepted?
We accept PayPal, Stripe and Klarna.